BPBrickPair Agent

Customer support

How can we help?

Contact BrickPair Agent for product, account, security, or AWS Marketplace assistance.

PRODUCT & ACCOUNT

General support

Questions about integration, API behavior, account access, or subscription status.

support@brickpairagent.cloud
SECURITY

Report a concern

Report suspected credential exposure, abuse, or a security issue privately.

Send a security report

Response targets

We target an initial response within one business day for standard requests. Production access or security incidents are prioritized according to severity. These are support targets rather than a contractual service-level agreement.

Include with your request

  • Your account email and company name.
  • The API endpoint or dashboard area involved.
  • The request ID and approximate timestamp, when available.
  • Expected behavior and what occurred instead.

Do not email passwords, API keys, AWS registration tokens, customer personal information, or full confidential request content.

Self-service resources

Developers can explore request schemas and response examples in the interactive API documentation. Account holders can review usage and request metadata in the dashboard.